At Hopvine House Dental Practice we want to ensure that we listen to our patients and to improve on areas where this may be required. We recently undertook a patient survey* and the results are below:
Visited dentist within last 12 months | 100% |
How many days do you have to wait to book your appointment? | 64% less than 5 days |
How long were you kept waiting for your appointment: | |
On time or earlier | 58% |
Less than 5 mins | 32% |
5 – 20 mins | 10% |
More than 20 mins | 0% |
Do the opening times allow for convenient appointments? | 100% |
Does your dentist treat you with respect and courtesy? | 100% |
On this occasion did your dentist answer all your questions? | 100% said yes |
Does your dentist provide sufficient information regarding dental condition/treatment? | 97% |
Since the pandemic and reopening have you felt safe to attend | 94% |
Have staff been supportive and understanding of any concerns | 91% |
Can you get through to the practice on first attempt or most of the time | 97% |
Does your dentist listen to you no matter how busy they are | 94% |
Does your dentist know what treatment is best for you | 97% |