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Patient Satisfaction Survey

At Hopvine House Dental Practice we want to ensure that we listen to our patients and to improve on areas where this may be required.  We recently undertook a patient survey* and the results are below:

Visited dentist within last 12 months  100%
How many days do you have to wait to book your appointment? 64% less than 5 days
How long were you kept waiting for your appointment:  
On time or earlier 58%
Less than 5 mins 32%
5 – 20 mins 10%
More than 20 mins 0%
Do the opening times allow for convenient appointments? 100%
Does your dentist treat you with respect and courtesy? 100%
On this occasion did your dentist answer all your questions? 100% said yes
Does your dentist provide sufficient information regarding dental condition/treatment? 97%
Since the pandemic and reopening have you felt safe to attend 94%
Have staff been supportive and understanding of any concerns 91%
Can you get through to the practice on first attempt or most of the time 97%
Does your dentist listen to you  no matter how busy they are 94%
Does your dentist know what treatment is best for you 97%
*survey of 31 patients  Nov 22
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