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Patient Satisfaction Survey

At Hopvine House Dental Practice we want to ensure that we listen to our patients and to improve on areas where this may be required.  We recently undertook a patient survey* and the results are below:

Visited dentist within last 12 months   99%
How many days do you have to wait to book your appointment? 64% less than 5 days
How long were you kept waiting for your appointment:  
On time or earlier 45%
Less than 5 mins 23%
5 – 20 mins 32%
More than 20 mins 0%
Do the opening times allow for convenient appointments? 98%
Does your dentist treat you with respect and courtesy? 100%
On this occasion did your dentist answer all your questions? 100% said yes
Does your dentist listen to you no matter how busy they are? 89% all of the time
In the last 12 months have you ever felt like making a complaint ? 100% said no
Additional Comments:

“Excellent practice, kind, caring, friendly and supportive”, “Brilliant practice” “Dentist is very gentle.  I also love the fact that I have been able to have the same dentist for years” “Good practice all round, always pleased.  I have been coming to the practice since 1991” “Excellent dentist” “Brilliant dentist, really helpful and great with children” “The staff are far too jovial especially first thing in the morning :)” “very good service” “always happy to see my dentist”

*survey of 100 patients Nov 19
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