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Patient Testimonials

“Good afternoon! I just wanted to say how well I think you’ve all done during these hard times, my son (9) was scared of the dentist this time last year, but during the lockdown and pandemic, having to come in on his own and see the dentist has really helped, it has desensitised him and he is no longer scared and looks forward to his visits. The dentist (Doug)  always walks him back out to my car and updates me on anything my son has needed so I have been kept really well informed! Thank you so much for being such an awesome team!!” Re RW


“Dear Jacqui – Eudardo and the lovely nurse Lucy.  I just wanted to say a big Thank You to the three of you, and to the whole team at the surgery.  Jacqui you were very helpful chatting on the phone and arranging urgent appointment for coming back.  You were particularly kind to me when I arrived and helped enormously. My thanks to the very kind and caring Eudardo.  Thank you again for looking after me so well.  The sensitivity is a lot better now, and the new filling is brilliant” TB


“Hi, could you please thank Mary for her treatment today. She is a lovely person. Her assistant Lucy was also lovely. Very difficult times for me at the moment. My sincere thanks and best wishes to you all.” SM


“Good evening, I just wanted to say thank you to the staff for the kind and caring way in which they looked after Katharine today with her tooth extraction.  Everyone really put her at ease.  Thank you” JK – Katherine’s mum


‘ Thank you so much for seeing me on Tuesday, I am delighted with the result, so far so good.  You all are such a good team, working together and obviously enjoying it.  Every care was taken, it could not have been safer.  A special thank you to Mary and her assistant, a happy double act” PD


“Thank you for making my visit today as pleasant and as reassuring as it could possibly be given the current circumstances.
Much appreciated” TP


Good afternoon  have just had my first (and hopefully last!) root canal treatment with Eduardo. I felt very anxious but they both reassured me and it really was all fine. Please pass on my thanks to them. Its great knowing they really do care and can put the patient at ease. I also felt very safe with all the precautions in place for covid. Sarah


“Today I had dental treatment at the Hopvine. I have to say I am so impressed with this dental practice! Everyone from receptionist to dental nurses and dentists work so well together as a team. The ambience is always friendly, and supportive and they are so thorough and kind. Today Douglas and the dental nurse that treated me were AMAZING! I couldn’t have been in better hands. They worked very hard to make me comfortable and I felt safe because of the attention to every minute detail! I think they deserve medals for being such a great team during the Covid-19 pandemic. The fact they come into work and treat patients with such dedication as front-line workers, is just really commendable. Thank you all of you for your care.” Anonymous


‘ I had an appointment this morning and just wanted to say thank you all so much for your dedication to your profession and the professional, courteous manner, across the board, in which you treated me. The dentist who saw me (Mary) explained everything clearly and showed a real dedication to the profession, giving me clear reassurance and advice. My own dentist always does the same too. Its wonderful to have dentists who are vocational in the way they treat you.

Your gentle, calm, reassuring manner put me at ease. Many thanks to all of you at Hopvine who work so tirelessly for your patients dental health and safety and for being so dedicated to your profession, especially in these strange times. The new normal seems so slickly executed at Hopvine surgery.

Your skill, courage and professionalism during this Pandemic is noteworthy.’

From  a Hopvine patient


“I don’t normally send emails like this but I just wanted to drop you a line after a phone call I had today with a member of your team. 
I called to book a consultation for Invisalign at about 4pm, the lady I spoke with (I forgot to note her name down) was fantastic. She gave me lots of informative information and explained the process thoroughly without me asking. She answered all my questions and made me feel very valued. 
Already I am looking forward to meeting your team in March when I come in for my consultation. Apologies I didn’t note down her name but I did let her know i would send an email.  Thank you very much” RH (Jacqui was the member of staff)


I just wanted to say a huge thank you to the staff there and especially Moon and his assistant who looked after Lily Clarke this morning. She was very worried but Moon was wonderful with her and his kindness, reassurance and patience was very much appreciated. I’m so grateful that he made time to see her as I only called up on Monday. Again, thank you for this.” FC


“My Invisalign treatment is nearly finished and I wanted to pass on my praise for Dr Moon. I don’t think anyone likes dentists from their childhood memories but I’ve been delighted with the friendliness, professionalism and support of Dr Moon. It is always a bit daunting to have so much work done on something so visible but the results and the encouragement from him have been outstanding and good value” NC


“A fantastic service, amazing attention to detail.  He cared as much about my smile as I do” CG – Soham


“I got exactly the smile I wanted in time for my wedding.  It was well worth travelling over from Northampton and my family now all do the same” RN – Northampton


“In my position as a singer, you have to feel confident you feel you look great when you step on that stage.  I finally got the brilliant, white straight teeth I needed.  the best thing I ever did” TC – Ely


“I can’t believe I was a nervous patient before I started coming here 4 years ago” SD – Chatteris


“Having previously used metal train tracks I was looking for a more discreet option in getting back my straight smile.  Paul Humber at Hopvine House allowed me to achieve this using the magic of Invisalign. I couldn’t recommend them enough, I got the straight, white teeth I’ve always wanted without people noticing I had braces.  I often get complimented on my lovely smile and I always let them know it was achieved by you using Invisalign.” JP – Cambs


“Great service , amazing attention to detail. Paul cares for my teeth as much as I do.” CH – Cambs


For one of the most amazing years of fun and great teeth! Won’t ever forget you guys, will remember all of you with a happy heart. Thank you for never shutting shop-24hour service. Love it!” – RU Kent












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